How can we help you?

The simplest way is to open a ticket from your client area. You can also reach us by live chat on the site or on our Discord. For a non-account question, use the contact form.

Yes. Our team answers you in English, 7 days a week. French-speaking support is also available.

Support is open every day from 11am to 9pm (Paris time). We commit to a first reply within 24 business hours, and in practice we answer much faster during our opening hours.

Yes. Support is included with every plan, with no extra cost and no paid option to jump the queue. All our customers are treated the same way.

Log in to your client area, open the Support section and create a ticket describing your request. You follow the replies in the same place and get an email notification.

Open a ticket with the address concerned and the error message displayed. Those two details let us pinpoint the cause far faster, whether it is an application error, a quota reached or an incident on our side.

In your client area, on the page of the hosting concerned. Access is over FTP or FTPS, with the client of your choice.

Our installer places the CMS files and prepares the database; you then run the CMS wizard to pick your language, admin account and site name. If a step blocks you, open a ticket and we will walk through it with you.